Privacy Requests
How to exercise applicable privacy rights regarding information controlled by Webium.
Requesting access, correction or deletion
Depending on where you live, you may have legal rights concerning personal information Webium controls. You can submit a request by emailing support@webium.ai with the subject Privacy Request.
Information to include
- the Webium account email address involved;
- the right you want to exercise (for example, access, correction, deletion or portability);
- enough information to understand the scope of your request; and
- your country/state of residence if relevant to the legal right.
Do not email passwords, API keys, full payment-card numbers or other unnecessary secrets.
Identity verification
We may need to verify your identity before disclosing, correcting or deleting information. The verification method will depend on the sensitivity of the request and the information involved.
Authorized agents
Where applicable law permits an authorized agent to make a request for you, Webium may ask for evidence of the agent's authority and may verify your identity directly.
Requests concerning a customer's application
If your request concerns personal information collected by an application operated by a Webium customer, contact that application operator first. The customer generally determines why the information is collected and acts as the controller/business. Webium will assist the customer as required by the DPA and applicable law.
Appeals and complaints
If applicable law gives you a right to appeal a privacy decision, you may reply to the decision or email support@webium.ai with the subject Privacy Appeal. You may also have the right to complain to a data-protection authority or state regulator.